With tax season upon us, Centreville Bank wants to warn consumers about a new email phishing scam.
Below are a few key characteristics to be on the lookout for:
The email appears to come from FedEx.
The email recipient’s name is included in the body of the message.
The email recipient’s full Social Security Number is listed in plain text, in place of a phone number.
The body of the email includes a link to track the fake package. If clicked, the recipient will be redirected to another webpage where a virus may be secretly downloaded that steals bank and credit card data, as well as usernames and passwords.
If you receive this type of email, or any unexpected email with your Social Security Number:
Contact your local Police Department and file an Identity Theft Report.
Contact your local Branch or the Contact Center if you believe your accounts may have been compromised.
Tips for Recognizing a Phishing Scam:
Do you recognize the sender, and were you anticipating an email from them?
Click the “Reply To” button. Does the email address match the “From” email address on the original email?
Logos and contact information can be stolen from legitimate websites and should not be trusted on their own.
Be on the lookout for poor grammar, misspellings, and a sense of urgency.
Tips for Protecting Your Sensitive Personally Identifiable Information:
Carefully review each email you receive before clicking, opening, or responding to any email- particularly those you were not expecting.
Install Trusteer on your computer. For more information on Trusteer, how it can protect you, and how to install it, visit our Trusteer Rapport page
Never click on links or open attachments you were not anticipating
For more information on how you can protect your personally identifiable information, or if you have been a victim of identity theft, visit the Federal Trade Commission website at www.identitytheft.gov.
Did you know that Phone Scams and Robo-Calls are on the rise? A Robo-Call is a pre-recorded phone message. Robo-calls that attempt to sell you something, or obtain your sensitive information, are illegal and scams.
With advanced technology, scammers can “spoof” local area codes, phone numbers, and reputable organization names to trick consumers into trusting the person on the other line with their information and money. These calls are rerouted to the scammer’s actual location. The use of robo-calls allows for the scammer to send thousands of phone calls out simultaneously to increase their chances of obtaining sensitive information.
Does the phone call seem suspicious? Ask yourself these questions to identify a potential scam:
Are you unfamiliar with the person on the other line?
Does there appear to be an unwarranted rush for the request?
Is the person on the other line giving you something for free, but you need to pay taxes, shipping and handling, etc.?
Is the person requesting you confirm sensitive information (i.e. Social Security Number, Date of Birth, Credit Card number, etc.)?
If you answered “yes” to any of the questions above, hang up immediately. The Federal Trade Commission recommends the public notify them of these types of scams by calling 1-888-382-1222 or by going to https://www.ftccomplaintassistant.gov.
Centreville Bank will never use an automated attendant (i.e. robo-call) to call you, and will only request confirmation of sensitive information from a customer when the customer calls the Bank directly. If you provide any sensitive information to a phone scammer or a robo-call, contact Centreville Bank immediately.