Online & Mobile Banking Security

The best way to stay secure is to stay informed.

Around-the-clock access requires around-the-clock awareness.

Whether you’re at your son’s soccer game, or in the waiting room at the dentist’s office, you should expect your information to stay secure. Our mobile banking services are protected by encryption and other technologies that surround our platform, so you can rest easier knowing you’re being taken care of.

That said, there are always things you can do to protect your banking data even more. Below are some tips to get you involved in your own mobile banking security.

  • Storing your device: Always store your mobile device in a secure location. Use the passcode lock on your smartphone and other devices.
  • Sensitive information: Avoid storing sensitive information like passwords or a social security number on your mobile device
  • Text messages: Never disclose via text messages any personal and/or sensitive information such as account number, Social Security number or date of birth. This could result in identity theft.
  • Lost device/new number: Tell your financial institution immediately if you change your phone number or lose your mobile device.
  • Malware: Protect your phone from viruses and malicious software, or malware, just like you do for your computer by installing mobile security software.
  • Downloading apps: Use caution when downloading apps and be sure to keep up with app updates. Apps can contain malicious software, worms, and viruses. Beware of apps that ask for unnecessary permissions.
  • Use caution in public areas: Be aware of shoulder surfers. The most basic form of information theft is observation. Be aware of your surroundings especially when you’re punching in sensitive information.
  • Public wi-fi networks: Watch out for public wi-fi networks. Public connections aren’t very secure, so don’t perform banking transactions on a public network. If you need to access your account, try disabling the Wi-Fi and switching to your mobile network.
  • Beware of mobile phishing: Avoid opening links and attachments in emails and texts, especially from senders you don’t know. Be wary of ads (not from your security provider) claiming that your device is infected.
  • Cellphone trade-ins: Use specialized software or the manufacturer’s recommended technique to wipe the information from your mobile device before you donate, sell, or trade it in. Some software allows you to wipe your device remotely if it's lost or stolen.
  • Log out: When you finish a mobile banking session, be sure to log out completely.
  • Take immediate action: Report any suspicious fraud to us immediately.

If you believe that someone has conducted a mobile transaction without your permission, or that your User ID or password has been compromised, please contact our Customer Contact Center at 401.821.9100 for immediate assistance.