How-To Guides (under construction)

A Step by Step instruction guide for all of the services and features we offer

Take your banking experience to a new level when you take advantage of the features and services we offer

Your banking experience shouldn't be confusing or frustrating. We offer a robust suite of convenient banking services and features, but just because it is available to you, doesn't always mean it is easy to figure out. With the help of this step-by-step guide, we take you through the process of enrolling and utilizing all of the things that will make banking with Centreville a breeze.

If you have questions about any of these services or features, head into one of our local branches or call our Customer Contact Center at 800.377.4424 between the hours of 7:00AM and 7:00PM Monday – Friday and 9:00AM to 1:00PM on Saturday and they will be happy to assist you.

How To Enroll In E-Statements

As primary owner of the account(s), you must also consent to receive eStatements within Online or Mobile Banking to complete the enrollment. Your consent is necessary to stop ongoing delivery of future paper statements and avoid any associated monthly fee related to their receipt.

The process to confirm your enrollment in eStatements and can completed within Online or Mobile Banking. 

Please note that once enrollment is complete, all future statements and account notices will be delivered through the eDocuments tab in Online and Mobile Banking. The change will be applied to all accounts for which you are the primary account owner. 

How to complete your e-statement enrollment:
1. Login to Online or Mobile Banking and select “eDocuments” from the main menu.

  

2. Click on the link and review the “eDocument Enrollment Disclosure.”

3. Enter the 6-digit code found in the eDocument Enrollment Disclosure into the box and click “I have read and agree to the terms of this disclosure.” Enrollment will then be complete.

How to Download Your eDocuments
(statements, bills and notices)

1. Login to Online or Mobile Banking and select “eDocuments” from the main menu.                                            

   

2. Click Search to view all available documents for the current year. Or, choose your Account, Document, and Year from the dropdown selections and click Search.

3.Click View beside the desired document.

How To Set Up Bill Pay

1. Login to Online or Mobile Banking and select “Pay My Bills” from the main menu.

2. Select “Sign up for Bill Pay”.

 Desktop View

 Mobile View

3. Read and Accept the Bill Pay disclosure and select “Continue”.

4. See How to Set Up Bill Pay Payees and Make a Payment

How to Set Up Bill Pay Payees and Make a Payment

1. Login to Online or Mobile Banking and select “Pay My Bills” from the main menu.

2. Desktop: Select “Add a Company or Person” | Mobile: Select “Add new payee”

3a. Desktop: Type the name of the company (as it appears on your billing statement) in the Search box and click the magnifying glass.

 3b. Mobile: Type the name of the company (as it appears on your billing statement) in the “Enter name” field.  The system will automatically search after you’ve typed three characters.

4. Choose the desired payee from the results.  TIP: Be sure to choose the correct payee if there are multiple results.

5. Enter the full account number in the Account Number fields and select “Add”.

6a. Desktop: Choose Pay From account (if you have more than one checking); enter Amount; choose Deliver By date (will default to next available); select “Send Money”.

6b. Mobile: Select a payee from your list; choose Pay From account (if you have more than one checking); enter Amount; choose Deliver By date (will default to next available); select “Pay”.

Choose Your Online Or Mobile Theme

1. Login to Online or Mobile Banking and select “Theme Switcher” from the main menu. Tip: Mobile users may need to scroll down in the menu to see the option.

2. Choose your desired theme for Desktop and/or Mobile and Select “Update”.

 

How To Set Up Alerts

1a. Desktop: Login to Online Banking and select “Banking Service Center” from the main menu.


In the Banking Service Center select “Create a New Alert”.

1b. Mobile: Login to Mobile Banking and select “Banking Services” > “Manage My Alerts” > “My Alerts” from the main menu.

2. To see a list of available alerts, select “Click here for more detailed information about the Alerts we offer.”

3. Choose your desired alert and select “Add Subscription”.

4.  Choose the desired Account, enter all other applicable information, Add/Edit Email/Mobile Phone if you wish to use one other than the one currently checked, and Select “Submit”

5. To edit an alert:
a. Desktop: select the pencil image beside the desired alert.


b. Mobile: select the desired alert.

6. Change preferred information and select “Update”.