System Service Upgrade
Upgrade Weekend: Branch Hours Notice
Our System Service Upgrade will take place during the weekend of December 4 - 7, 2020. Please note that we will temporarily adjust our branch lobby and ITM service hours during those days.
Branch & ITM Service Hours: December 4 - 7, 2020
Friday, December 4: All branches & ITMs close at 4:00 pm
Saturday, December 5: All branches & ITMs closed
Sunday, December 6: All branches & ITMs closed
Monday, December 7: All branches & ITMs reopen regular hours
Here to Help: Customer Contact Center
Our Bankers are available to answer your questions and you can always reach out to our Customer Contact Center for support at 800.377.4424. They are available between the hours of 7:00 am and 7:00 pm Monday – Friday and 9:00 am to 1:00 pm on Saturday.
Stay Up to Date: Follow Us on Social
Look for additional details on the System Service Upgrade soon. We also encourage customers to check our website and social media accounts for the latest information on important details, dates, and times.
We appreciate your relationship and thank you for banking with us!
Our organization is built on service. It’s the reason families bank with us for generations and why we continue to attract new customers. Service is what drives every decision we make and it’s how we measure our success.
To that end, I am proud to announce we will be implementing an organization-wide System Service Upgrade to provide you with the best banking experience possible. The upgrade will take place during the weekend of December 4 - 7, 2020.
When the upgrade is complete, customers will benefit from more efficient and secure banking options such as improved Online and Mobile Banking, a seamless Branch Network across Rhode Island and Connecticut, expanded Convenience Services, enhanced Security Features and more.
We believe that our investment in this upgrade is an investment in you, our customers. It is also a sign of our commitment to remain a modern, independent, community bank that provides competitive products and services with a personal touch and the guidance you need to achieve your vision of financial success.
While much of the work will take place “behind-the-scenes”, there will be areas of customer impact that you need to be aware of and understand. Please take a moment to review the introductory list of Frequently Asked Questions. It will give you a high-level summary of what to expect from a customer point of view.
You will also receive several more communications in the months ahead, including a detailed booklet of important information and timelines, which will be sent to you in October. Our team has been working diligently to ensure you will have everything you need to make this transition a smooth one.
Once again, I would like to thank you for being a customer. We understand that this has not been a typical year in any sense of the word, but together we will continue to adapt and move forward. I assure you we remain steadfast in our commitment to our customers and our communities, and to delivering banking the way you want.
Harold M. Horvat
President and Chief Executive Officer